Shipping policy

πŸ“¦ Shipping Policy – PetLattice

Thank you for shopping with PetLattice. We’re dedicated to delivering your pet essentials safely and on time. Please review our shipping details below.

πŸ•’ Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order ships, you’ll receive a confirmation email with tracking information.

🚚 Shipping Methods & Delivery Times

Shipping Option Estimated Delivery Time Cost
Standard Shipping 5–10 business days Calculated at checkout
Express Shipping 3–5 business days Calculated at checkout

Delivery times may vary based on location, courier availability, or unforeseen delays.

🌍 Shipping Locations

We currently ship to select international locations.

🚫 We do not ship to India, Pakistan, or Bangladesh at this time.

If your country is eligible, shipping options will appear at checkout.

πŸ“¦ Order Tracking

Once your order has been shipped, you’ll receive a tracking number via email.

You can track your package at any time using the tracking link provided.

🚫 Shipping Delays

While we strive to meet delivery estimates, delays may occur due to:

  • Weather conditions

  • Customs processing

  • Courier service disruptions

If your order experiences a significant delay, please contact us and we’ll assist you promptly.

❌ Undeliverable or Returned Packages

If a package is returned due to:

  • Incorrect address

  • Failed delivery attempts

We will contact you to confirm the correct details.
Re-shipping fees may apply.

πŸ›‘ Order Changes & Cancellations

Orders can be modified or cancelled within 1 hour of placement.

Once processing begins, changes or cancellations may no longer be possible.

πŸ“ž Need Assistance?

Our support team is happy to help.

πŸ“§ Email: support@petlattice.com

Thank you for choosing PetLattice β€” thoughtfully made essentials for cleaner, easier pet care 🐾